Last Updated: March 14, 2009

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website (www.toiletonwheels.com), purchase our products (such as tiny homes, portable toilets, and shelters), or interact with us. By using our website or services, you agree to the terms outlined in this policy.

1. Who We Are

Toilet On Wheels is an Australian company based at 23 Main St, St Marys TAS 7215, Australia (unless otherwise specified by you). We specialize in providing innovative, portable solutions for homes, sanitation, and storage. For privacy-related inquiries, please contact us at:
Email: info@toiletonwheels.com
Phone: +61 3 4240 6894

2. Information We Collect

We may collect the following types of information:

Personal Information

  • Name: When you place an order, contact us, or sign up for newsletters.
  • Contact Details: Email address, phone number, and shipping/billing address for order processing and communication.
  • Payment Information: Credit card details or other payment data (processed securely via third-party payment gateways).
  • Location Data: If you use our store locator or tracking features, we may collect your approximate location with your consent.

Non-Personal Information

  • Browsing Data: IP address, browser type, device information, and pages visited (via cookies and analytics tools).
  • Usage Data: Interactions with our website, such as clicks, time spent, and preferences.

Other Information

  • Customer Support: Details you provide when contacting us (e.g., chat messages, emails).
  • Reviews and Feedback: Information you submit voluntarily, including names and comments.

3. How We Collect Information

We collect data in the following ways:

  • Directly from You: When you fill out forms, make purchases, or use features like the store locator or live chat.
  • Automatically: Through cookies, web beacons, and analytics tools (e.g., Google Analytics) as you browse our site.
  • From Third Parties: Such as payment processors, shipping partners, or marketing services, where necessary.

4. How We Use Your Information

We use your data to:

  • Process Orders: Fulfill purchases, arrange shipping, and provide invoices.
  • Communicate: Respond to inquiries, send order confirmations, and provide customer support.
  • Improve Our Services: Analyze website usage to enhance functionality and user experience.
  • Marketing: Send promotional emails or newsletters (with your consent; you can opt out anytime).
  • Legal Compliance: Meet obligations under Australian law, such as tax or consumer rights requirements.

5. How We Share Your Information

We do not sell your personal information. We may share it with:

  • Service Providers: Third parties like payment gateways (e.g., Stripe, PayPal), shipping companies, and IT support, who process data on our behalf.
  • Business Partners: For joint promotions or services, only with your consent.
  • Legal Authorities: If required by law, such as in response to a court order or government request.
  • Successors: In case of a business sale, merger, or acquisition.

All third parties are required to handle your data securely and by Australian privacy laws.

6. Cookies and Tracking Technologies

We use cookies to:

  • Enhance your browsing experience (e.g., remembering preferences).
  • Analyze site performance (e.g., via Google Analytics).
  • Deliver targeted ads (if applicable).

You can manage cookie preferences through your browser settings. Disabling cookies may affect some website features.

7. How We Protect Your Information

We implement reasonable security measures, including:

  • Encryption for sensitive data (e.g., SSL for website transactions).
  • Access controls to limit who can view your information.
  • Regular reviews of our security practices.

However, no online system is 100% secure, and we cannot guarantee absolute protection against unauthorized access.

8. Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Ask us to update or correct inaccurate data.
  • Deletion: Request removal of your data (subject to legal retention obligations).
  • Opt-Out: Unsubscribe from marketing communications at any time via the unsubscribe link in emails or by contacting us.

To exercise these rights, email us at info@toiletonwheels.com. We’ll respond within 30 days, as required by law.

9. Data Retention

We keep your personal information only as long as necessary:

  • Order data: Retained for 7 years to comply with Australian tax laws.
  • Marketing data: Kept until you opt out.
  • Chat/support data: Stored for 12 months unless deletion is requested.

After this period, data is securely deleted or anonymized.

10. International Data Transfers

Toilet On Wheels operates primarily in Australia, but some third-party services (e.g., cloud hosting, analytics) may store data overseas (e.g., in the US). We ensure these providers comply with privacy standards equivalent to the APPs or have appropriate safeguards in place.

11. Children’s Privacy

Our website and services are not intended for individuals under 16. We do not knowingly collect personal information from children. If we discover such data, we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The latest version will be posted on this page with an updated “Last Updated” date. Significant changes will be notified via email or a website notice.

13. Contact Us

For questions, complaints, or to exercise your privacy rights, reach out to:
Toilet On Wheels
23 Main St, St Marys TAS 7215, Australia
Email: info@toiletonwheels.com
Phone: +61 3 4240 6894

If you’re unsatisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.